The Girls Are All Right

I am passionate about changing the gender gap in technology.  Given my own experience working at software companies (and my female colleagues) as well as my personal experience with my young daughter’s ability solve technical problems and program robots and games, the issues causing the gender gap is not about innate ability but something else. … Continue Reading The Girls Are All Right

Trouble with Troubleshooting?

What, exactly, is “Troubleshooting”? It’s a term we, in technology, use all the time. Definitions vary a bit. Some are more helpful than others. The most useful definitions describe “Troubleshooting” as a form of problem solving. A process to be followed for identification and resolution of a technical issue. Discovering, diagnosing, and resolving these issues is key.… Continue Reading Trouble with Troubleshooting?

VMware Learning Zone

Did you know that the VMware Learning Zone offers 600 technical videos, 55 short self-paced courses, and VMware Certified Associate (VCA) training all for free?  One of the best free resources available on the VMLZ are the 5-Minute Fix videos.  These are really short (like 5 minutes or less) videos by expert VMware employees that show you… Continue Reading VMware Learning Zone

VMworld recommended Automation sessions

VMworld is right around the corner, but I would be amiss if I didn’t publish my recommended sessions around Automation. Be sure to register in advance because many of the sessions fill up fast! First of all, the session you absolutely should not miss, the “mother of all demos” breakout led by Purnima Padmanabhan, VP… Continue Reading VMworld recommended Automation sessions

Aligning the vRA & vRO Content Packs for Log Insight to Product and Agent Versions

Many customers have been using the vRealize Automation and Orchestrator Content Packs for Log Insight, which is awesome! For those that have been using  the content packs for a few releases, you know that the content packs have often required updates along with product upgrades. At times, we’ve had to release completely new content packs,… Continue Reading Aligning the vRA & vRO Content Packs for Log Insight to Product and Agent Versions

Welcome to the World!

Kim and I have worked together since 2005. We’ve been at three companies together, through two acquisitions. At times, we’ve been on the same team, and, other times, we’ve gone our separately ways. Right now, we’re both lucky enough to work in Customer Success at VMware!  We’ve been known in the past — and now… Continue Reading Welcome to the World!